Who's Paying is operated from India by the entity below. These details are published as required by the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
The entity behind Who's Paying
- Name: Abscissa AI LLP
- Type: a limited liability partnership registered in India
- LLPIN: ACS-9875
- GSTIN: 07ACMFA2280L1Z5
- Registered address: 130, 3rd Floor, Right Side, Kirti Nagar, New Delhi, West Delhi, Delhi, India – 110015
- Website: creators.ostryaai.com
Grievance Officer
- Name: Raghav Mandhana
- Email: raghav@ostryaai.com
- Phone: +91 93527 04864
- Postal address: 130, 3rd Floor, Right Side, Kirti Nagar, New Delhi, West Delhi, Delhi, India – 110015
Raghav Mandhana is appointed as Grievance Officer under the Information Technology Act, 2000 and the rules made under it. The same person is the point of contact for any question or complaint under the Digital Personal Data Protection Act, 2023 — access to a summary of processing, correction, erasure, nomination, or withdrawal of consent.
This is a small team. Email reaches us fastest; the phone line is answered during Indian business hours.
Where to write
| What you need | Write to | Notes |
|---|---|---|
| General support or a question about a scan | raghav@ostryaai.com | Include your Instagram handle or scan ID |
| Data removal or a DPDP rights request | raghav@ostryaai.com | Follow the steps in Your Rights and Data Removal |
| A privacy grievance | raghav@ostryaai.com | Subject line Grievance gets it triaged first |
| Billing question, cancelling a subscription, or a refund | raghav@ostryaai.com | See Refunds and Cancellations |
| Brand or advertiser query about ad data | raghav@ostryaai.com | Name the advertiser page |
| Legal notice or takedown request | raghav@ostryaai.com | Marked for the attention of the Grievance Officer |
Do not send passwords, OTPs or government ID numbers to any of these addresses. We never ask for them, and we do not need them to action a request.
Response commitment
We acknowledge every complaint within 24 hours of receiving it, and we resolve it within 15 days. If a request needs longer — for example, an erasure that spans several scans — we will say so in the acknowledgement and tell you when to expect the confirmation.
Deletion requests are carried out manually by an operator; there is no automated delete button in the product today. That is why the timeline above is measured in days, not seconds.
Language and location
The working language for support and grievances is English. The service is operated from India, and Indian law applies. See the Terms of Use for the governing law and jurisdiction.
If you have raised a data protection grievance with us and are not satisfied with the outcome, you may escalate to the Data Protection Board of India.
Contact
Grievance Officer: Raghav Mandhana — raghav@ostryaai.com. Postal address as listed above. This page is the canonical contact record for Who's Paying.