Nothing is shipped
Who's Paying is a digital service run by Abscissa AI LLP. There is no physical product, no packaging and no consignment. So there are no shipping charges, no couriers, no tracking numbers, no delivery addresses and no delivery timelines in the postal sense. We never ask you for a shipping address.
This page exists because Indian e-commerce rules and payment providers expect a delivery policy to be published. Ours is short: delivery here means a scan appears in your browser, and the credits you paid for land on your account.
How delivery works
- You enter an Instagram handle and start a scan. This is free: no card and no credit. Nothing is charged and nothing is deducted for running one.
- The scan runs while you wait: it reads the public profile and recent public posts, transcribes the audio of a few public reels, and searches the public Meta Ad Library for brands advertising in India in that topic space. Data Sources explains each step.
- The result appears in your browser, usually within a few minutes: the best-fit brand with a contact on file in full, every other brand's name, niche and fit, and an indicative rate band.
- To see further brands you sign in and unlock them. Ten credits unlock one brand, and the unlock is permanent — that brand stays open on your account, including in later scans of the same handle.
- Credits come from a subscription, a credit pack or a top-up, bought on the checkout page. Payment is taken by Razorpay.
That is the whole delivery. Nothing is emailed, posted or dispatched.
When credits are delivered
A subscription grants its allowance — 250 credits on the monthly plan, 750 on the three-month plan — as soon as Razorpay confirms the first payment to us, normally within seconds of you completing checkout. Each renewal grants a fresh allowance on the day it is charged.
Those credits expire at the end of the cycle that granted them. What a cycle grants is spendable during that cycle and not afterwards; the next cycle's allowance replaces it rather than adding to it. Credit pack and top-up credits, and credits from a coupon or a referral, never expire. The full position is in Refunds and Cancellations.
A credit pack or a top-up is delivered the same way and just as fast: the credits are on your balance as soon as the payment is confirmed to us, and they stay there.
Delivery of credits is not the same as the charge being taken. Credits are added only when our payment processor confirms the payment to our server — never on the browser returning from a payment screen — so a slow confirmation can put a few seconds between the two.
Timing, and when it goes wrong
Credits are delivered in seconds. If a payment succeeded and the credits are not on your balance within a few minutes, that is a fault — write to us and see the refund policy.
A scan takes a few minutes. That is typical, not a promise: it can take longer when a source is slow, when the account has many recent posts, or when a provider rate-limits us.
A scan can also fail outright. When that happens we show you the failure on screen rather than leaving you on a spinner or pretending a partial result is a report. A failed scan costs you nothing, because scanning is free and no credit is spent to run one. There is no uptime commitment — see the Terms of Use.
An unlock of a brand with a contact on file is immediate. An unlock of a brand with nobody on file starts a search that usually finishes within a minute or two and may finish later; you are charged only if we find someone, and only when the brand opens. If credits were deducted and the brand did not open, the credits go back — tell us and we will put it right the same day where we can.
How you get access
A free scan is delivered in the browser you ran it in, then saved to your account when you sign in. On your own report the best-fit brand with a contact on file opens free; every other brand you choose to open costs credits.
Everything you pay for is tied to your account. Your credit balance, its expiry dates, and every brand you have unlocked live on the account, not in the browser: sign in on another device and they are all there. Handing someone else a link does not open what you unlocked.
If your credits do not appear
Email raghav@ostryaai.com with the email address on your account, the payment reference from your receipt, and roughly when it happened. We will look up what happened and tell you.
To raise it formally, use the grievance route below.
Where we serve
India. Who's Paying is sold to creators in India, prices are in Indian rupees with 18% GST added, and the Meta Ad Library searches we run are for ads active in India.
Contact
Grievance Officer: Raghav Mandhana — raghav@ostryaai.com. Delivery problems can also go to raghav@ostryaai.com. Full contact details are on Contact.